Welcome to JNJ Health Ltd. By accessing or using our services, you agree to abide by the following terms and conditions. Please read them carefully. If you do not accept any part of these terms, you should refrain from using our services.
1. Definitions
- “JNJ Health Ltd,” “we,” “us,” “our” – Refers to JNJ Health Ltd.
- “Client,” “you,” “your” – Refers to the individual receiving care services from JNJ Health Ltd.
- “Services” – Refers to the care services we provide, including domiciliary and personalised care.
2. Scope of Services
- Care Services: We provide high-quality home care services, tailored to the individual needs of each client, as set out in the care plan and service agreement.
- Personalised Support: Each client receives a tailored care plan, developed in collaboration with the client and/or their representative.
- Service Changes: We reserve the right to modify or discontinue any aspect of our services, providing reasonable notice to clients where appropriate.
3. Client Responsibilities
- Providing Accurate Information: Clients must provide complete and truthful information to support the safe and effective delivery of care.
- Adhering to Care Plans: Cooperation with the agreed care plan is essential to ensure optimal outcomes.
- Home Safety: Any changes to the home environment must adhere to our safety standards to ensure a secure care setting.
4. Fees and Payment
- Fees: Care costs are outlined in your individual service agreement and may be subject to revision with prior notice.
- Payment Terms: Payments must be made in accordance with the agreed terms. Late payments may incur additional fees.
- Refunds: Our refund policy aligns with your care agreement and adheres to current legal standards.
5. Privacy and Data Protection
- Confidentiality: All personal and medical data is treated with strict confidentiality.
- Data Handling: Your data is handled in accordance with our Privacy Policy and all applicable data protection legislation.
6. Termination of Services
- By Client: You may terminate services by providing notice, as set out in your care agreement.
- By JNJ Health Ltd: We reserve the right to terminate services in cases of contract breaches or where we can no longer meet the client’s care needs.
7. Liability
- Service Standards: We are committed to delivering high standards of care but cannot guarantee specific outcomes.
- Limitation of Liability: To the extent permitted by law, we shall not be held liable for any indirect or consequential losses related to the use of our services.
8. Complaints and Disputes
- Raising Concerns: We welcome and aim to resolve any complaints promptly and fairly. Please contact us directly for support.
- Dispute Resolution: Any unresolved disputes will be addressed through mediation or arbitration, in accordance with relevant UK laws.
9. Governing Law
These terms are governed by the laws of the United Kingdom. Any legal matters will be subject to the jurisdiction of UK courts.
10. Updates to Terms & Conditions
We reserve the right to amend these terms. Updates will be posted on our website. Continued use of our services confirms your acceptance of any revised terms.
Contact Us
For any questions or further information regarding these terms, please reach out to us:
JNJ Health Ltd
📧 Email: info@jnjhealthltd.co.uk
📞 Phone: +44 135 2331 854
📍 Address: 76 Greenfield Business Centre, Holywell CH8 7GR, United Kingdom
By using our services, you confirm that you have read, understood, and accepted these Terms & Conditions.